Frequently Asked Questions
Everything you need to know about your Skinstation experience, from shipping to skincare advice.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout which deliver within 1-2 business days for orders placed before 12 PM.
Are your products cruelty-free and vegan?
At Skinstation, we prioritize ethical beauty. The majority of our product range is cruelty-free and vegan-friendly. Please check the 'Specifications' tab on individual product pages for specific certifications.
What is your return policy for opened skincare products?
Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you experience an adverse allergic reaction, please contact our dermatological support team.
How can I track the status of my delivery?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to our carrier's portal to monitor your package in real-time.
Do you offer consultations for choosing the right products?
Yes! We offer free virtual skin consultations with our licensed estheticians to help you build a personalized routine tailored to your specific skin type and concerns.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.